TIPS & TECHNIQUES: Listening to show you C.A.R.E.

First steps to listening for results

First you must show you C.A.R.E.

Concentrate

• Good listeners pay attention to much more than just the words
• Listen and look for:
  1. Mood of the person-what are their feelings?
  2. Vocal speed
  3. Vocal volume
  4. Key words or phrases
  5. Posture

Ask yourself two questions

1. How is the person feeling?
2. What is the main idea being communicated?

Respond to the feelings

• Feed back the feelings; say what you believe they are feeling, especially when people have strong feelings about something. For instance: "Sounds like you are frustrated."

Explain what you heard

• Paraphrase: explain the main idea you heard

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» Contact Jack Pyle for information.

Face to Face Matters, Inc. 1560 Little Lake Drive #16 Ann Arbor, MI 48103 517-243-3223