TIPS & TECHNIQUES: 10 tips for handling conflict

1. Recognize that conflict is a normal part of all relationships.
   
   
2. Seek to fully understand opposing viewpoints.
   
   
3. Resist an immediate response. Don’t strike out immediately to oppose or take sides; it polarizes conflicting positions, making communication difficult.
   
   
4. Communicate as if a problem is shared, not just “their” problem.
   
   
5. Be aware of your feelings and keep them under control.
   
   
6. When conflict becomes intense and emotions strong, sometimes a break is helpful to allow emotions to cool.
   
   
7. Define and agree on the problem.
   
   
8. Keep focused on the most significant issues of the conflict.
   
   
9. Focus on issues, not people.
   
   
10. Find those things you can agree on.

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